RETURNS

Refunds/Exchanges  

 ~ Please note that as we rarely restock current styles, we do not offer refunds or returns on sale items.

~ ​Please note that we will not offer refunds or exchanges  for any items which have had tags removed or hygiene sticker removed. Please be sure to try swimwear on over your underwear, as in the interest of hygiene, we reserve the right to refuse return of items where it is obvious this has not been done.

 

We will offer refunds/exchanges within 14 days of customer receiving their goods, however please note that return postage is at buyer's expense, so please refer to our size guide on the website to ensure correct sizing prior to purchase.

Refunds will be processed in same method of original purchase within 5 business days of Moni receiving return parcel. Note that Moni will not accept responsibility for banking institution processing times.

Exchanges are always subject to product availability. It is advisable to check the website or contact moni.thelabel@gmail.com to receive a current update of stock availability. All exchanges are redeemable via online store credit which will be emailed to customer upon return of item(s). Exchanges will be shipped within 5 business days of Moni receiving return parcel.  

Faulty or Incorrect Items  

In the unlikely event that items received are faulty or inconsistent with items that were purchased we ask that you please firstly email moni.thelabel@gmail.com and let us know, then fill in the return slip and post along with damaged/incorrect items (postage will be refunded to your account once items are returned) to the return address provided with your delivery. We cannot accept liability until items are received and can be confirmed as faulty.

How to Return  

Fill in the return slip and post along with item(s) to be returned (postage costs at buyer's expense) to the return address provided with your delivery. We advise that customers select a service that provides tracking as Moni will not accept responsibility for lost or stolen items upon returning. It is also recommended that customers retain proof of postage (receipt) until refund is processed. 

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