RETURNS

Refunds/Exchanges

***CYBER WEEK RETURNS***

Please note that orders using our Cyber Week discounts can only be exchanged for store credit should you need to return your item(s). Any items greater than 30% OFF are not able to be returned for exchange OR refund. 

REFUNDS ON SALE ITEMS:

~ Please note that as we rarely restock current styles, we do not offer refunds on any sale items.

RETURNS/EXCHANGES ON SALE ITEMS:

~ If a sale item is less than 30% off at time of purchase, we will happily allow for size exchanges via a store credit note. Any sale item over 30% off is not able to be returned for a refund OR exchange.

RETURNS/EXCHANGES ON FULL-PRICED ITEMS:

~ ​Please note that we will not offer refunds or exchanges for any items which have had tags removed or hygiene sticker removed. Please be sure to try swimwear on over your underwear, as in the interest of hygiene, we reserve the right to refuse return of items where it is obvious this has not been done.

We will offer refunds/exchanges within 14 days of customer receiving their full-priced goods, however please note that return postage is at buyer's expense, so please refer to our size guide on the website to ensure correct sizing prior to purchase.

Refunds will be processed in same method of original purchase within 5 business days of Moni receiving return parcel. Please note that postage costs will not be refunded. Moni will not accept responsibility for banking institution processing times.

Exchanges are always subject to product availability. It is advisable to check the website or contact moni.thelabel@gmail.com to receive a current update of stock availability. Most exchanges are redeemable via online store credit which will be emailed to customer upon return of item(s) unless organised prior via email. Exchanges will be shipped within 5 business days of Moni receiving return parcel.  

Faulty or Incorrect Items  

In the unlikely event that items received are faulty or inconsistent with items that were purchased we ask that you please firstly email moni.thelabel@gmail.com and let us know, then fill in the return slip and post along with damaged/incorrect items (postage will be refunded to your account once items are returned) to the return address provided with your delivery. We cannot accept liability until items are received and can be confirmed as faulty.

How to Return  

Fill in the return slip and post along with item(s) to be returned (postage costs at buyer's expense) to the return address provided with your delivery. We advise that customers select a service that provides tracking as Moni will not accept responsibility for lost or stolen items upon returning. It is also recommended that customers retain proof of postage (receipt) until refund/exchange is processed. 

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